Shipping policy
SHIPPING POLICY – ALTRIX
At Altrix, we're committed to delivering your order as efficiently as possible. Please review our shipping policy below.
1. Order Processing Time
Orders are processed within 1–7 business days after payment confirmation. Orders are not processed or shipped on weekends or holidays. Once your order has been processed, you will receive a confirmation email.
2. Shipping Time (United States)
Delivery times are estimates and may vary depending on:
- Customer location
- Carrier performance
- Seasonal demand
- Weather or unforeseen delays
Please simulate a purchase by entering your address, and the website will provide you with more information. We do not guarantee specific delivery dates.
3. Tracking Information
Once your order has shipped, you will receive a tracking number via email. Please allow some time for tracking updates to appear in the carrier's system.
4. Shipping Delays
Altrix is not responsible for delays caused by:
- Shipping carriers
- Customs clearance
- Weather conditions
- Incorrect shipping information provided by the customer
- Circumstances beyond our control
However, we will assist you in tracking and resolving delivery issues when possible.
5. Incorrect Address
Customers are responsible for providing accurate shipping information. If an incorrect address is provided and the order has already been processed or shipped, we are not responsible for lost packages.
6. Lost or Stolen Packages
Altrix is not responsible for lost or stolen packages once delivery has been confirmed by the carrier. If you experience an issue, please contact the shipping carrier directly. We will provide delivery confirmation details if needed.